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Direktori : /home2/selectio/public_html/fms-worksuite/app/Observers/ |
Current File : /home2/selectio/public_html/fms-worksuite/app/Observers/TicketObserver.php |
<?php namespace App\Observers; use App\Models\Order; use App\Models\Ticket; use App\Events\TicketEvent; use App\Models\Notification; use App\Models\UniversalSearch; use App\Models\TicketAgentGroups; use App\Events\TicketRequesterEvent; use App\Models\User; class TicketObserver { public function saving(Ticket $ticket) { if (!isRunningInConsoleOrSeeding()) { $userID = (!is_null(user())) ? user()->id : $ticket->user_id; $ticket->last_updated_by = $userID; } } public function creating(Ticket $model) { if (!isRunningInConsoleOrSeeding()) { $userID = (!is_null(user())) ? user()->id : $model->user_id; $model->added_by = $userID; if ($model->isDirty('status') && $model->status == 'closed') { $model->close_date = now(company()->timezone)->format('Y-m-d'); } } if (company()) { $model->company_id = company()->id; } $model->ticket_number = (int)Ticket::max('ticket_number') + 1; } public function created(Ticket $model) { if (!isRunningInConsoleOrSeeding()) { // Send admin notification if (request()->mention_user_ids != '' || request()->mention_user_ids != null){ $model->mentionUser()->sync(request()->mention_user_ids); $mentionArray = explode(',', request()->mention_user_ids); $mentionUserIds = array_intersect($mentionArray, array(request()->agent_id)); $unmentionIds = array_diff([request()->agent_id], $mentionArray); $mentionUserIds = $mentionUserIds ?: $mentionArray; $userDetails = User::whereIn('id', $mentionArray)->get(); event(new TicketEvent($model, $userDetails, 'MentionTicketAgent')); if ($unmentionIds != null && $unmentionIds != '' && $model->agent_id != '') { event(new TicketEvent($model, User::whereIn('id', $unmentionIds)->get(), 'TicketAgent')); } } else { event(new TicketEvent($model, null, 'NewTicket')); } if ($model->requester) { event(new TicketRequesterEvent($model, null, $model->requester)); } request()->assign_group ? $group_id = request()->assign_group : $group_id = request()->group_id; $agentGroupData = TicketAgentGroups::where('company_id', $model->company_id) ->where('status', 'enabled') ->where('group_id', $group_id) ->pluck('agent_id') ->toArray(); $ticketData = $model->where('company_id', $model->company_id) ->where('group_id', $group_id) ->whereIn('agent_id', $agentGroupData) ->whereIn('status', ['open', 'pending']) ->whereNotNull('agent_id') ->pluck('agent_id') ->toArray(); $diffAgent = array_diff($agentGroupData, $ticketData); if(is_null(request()->agent_id)) { if(!empty($diffAgent)){ $model->agent_id = current($diffAgent); } else { $agentDuplicateCount = array_count_values($ticketData); if(!empty($agentDuplicateCount)) { $minVal = min($agentDuplicateCount); $agent_id = array_search($minVal, $agentDuplicateCount); $model->agent_id = $agent_id; } } } else { $model->agent_id = request()->agent_id; } $model->save(); } } public function updating(Ticket $ticket) { if (!isRunningInConsoleOrSeeding()) { if ($ticket->isDirty('status') && $ticket->status == 'closed') { $ticket->close_date = now(company()->timezone)->format('Y-m-d'); } } } public function updated(Ticket $ticket) { if (!isRunningInConsoleOrSeeding()) { if ($ticket->isDirty('agent_id') && $ticket->agent_id != '') { event(new TicketEvent($ticket, null, 'TicketAgent')); } } } public function deleting(Ticket $ticket) { $universalSearches = UniversalSearch::where('searchable_id', $ticket->id)->where('module_type', 'ticket')->get(); if ($universalSearches) { foreach ($universalSearches as $universalSearch) { UniversalSearch::destroy($universalSearch->id); } } $notifyData = ['App\Notifications\NewTicket', 'App\Notifications\NewTicketReply', 'App\Notifications\NewTicketRequester', 'App\Notifications\TicketAgent']; \App\Models\Notification::deleteNotification($notifyData, $ticket->id); } }