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Mini Shell
<?php $__env->startPush('styles'); ?>
<link rel="stylesheet" href="<?php echo e(asset('vendor/css/dropzone.min.css')); ?>">
<link rel="stylesheet" href="<?php echo e(asset('vendor/css/tagify.css')); ?>">
<style>
.message-action {
visibility: hidden;
}
.ticket-left .card:hover .message-action {
visibility: visible;
}
.file-action {
visibility: hidden;
}
.file-card:hover .file-action {
visibility: visible;
}
.frappe-chart .chart-legend {
display: none;
}
</style>
<script src="<?php echo e(asset('vendor/jquery/frappe-charts.min.iife.js')); ?>"></script>
<script src="<?php echo e(asset('vendor/jquery/Chart.min.js')); ?>"></script>
<?php $__env->stopPush(); ?>
<?php
$editTicketPermission = user()->permission('edit_tickets');
$deleteTicketPermission = user()->permission('delete_tickets');
$manageTypePermission = user()->permission('manage_ticket_type');
$manageAgentPermission = user()->permission('manage_ticket_agent');
$manageChannelPermission = user()->permission('manage_ticket_channel');
$manageGroupPermission = user()->permission('manage_ticket_groups');
?>
<?php $__env->startSection('filter-section'); ?>
<!-- FILTER START -->
<!-- TICKET HEADER START -->
<div class="d-flex px-4 filter-box bg-white">
<a href="javascript:;"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey pr-3 reply-button"><i
class="fa fa-reply mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block"><?php echo app('translator')->get('app.reply'); ?></span></a>
<div id="ticket-closed" <?php if($ticket->status == 'closed'): ?> style="display:none" <?php endif; ?>>
<a href="javascript:;" data-status="closed"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey px-3 submit-ticket"><i
class="fa fa-times-circle mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block"><?php echo app('translator')->get('app.close'); ?></span></a>
</div>
<?php if($deleteTicketPermission == 'all' || ($deleteTicketPermission == 'owned' && $ticket->agent_id == user()->id)): ?>
<a href="javascript:;"
class="d-flex align-items-center height-44 text-dark-grey text-capitalize border-right-grey px-3 delete-ticket"><i
class="fa fa-trash mr-0 mr-lg-2 mr-md-2"></i><span
class="d-none d-lg-block d-md-block"><?php echo app('translator')->get('app.delete'); ?></span>
</a>
<?php endif; ?>
<a onclick="openTicketsSidebar()"
class="d-flex d-lg-none ml-auto align-items-center justify-content-center height-44 text-dark-grey text-capitalize border-left-grey pl-3"><i
class="fa fa-ellipsis-v"></i></a>
</div>
<!-- FILTER END -->
<!-- TICKET HEADER END -->
<?php $__env->stopSection(); ?>
<?php $__env->startSection('content'); ?>
<!-- TICKET START -->
<div class="ticket-wrapper bg-white border-top-0 d-lg-flex">
<!-- TICKET LEFT START -->
<div class="ticket-left w-100">
<?php if (isset($component)) { $__componentOriginal18ad2e0d264f9740dc73fff715357c28 = $component; } ?>
<?php $component = App\View\Components\Form::resolve(['method' => 'PUT'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('form'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Form::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['id' => 'updateTicket2']); ?>
<input type="hidden" name="status" id="status" value="<?php echo e($ticket->status); ?>">
<input type="hidden" id="ticket_reply_id" value="">
<!-- START -->
<div class="d-flex justify-content-between align-items-center p-3 border-right-grey border-bottom-grey">
<span>
<p class="f-15 f-w-500 mb-0"><?php echo e($ticket->subject); ?></p>
<p class="f-11 text-lightest mb-0"><?php echo app('translator')->get('modules.tickets.requestedOn'); ?>
<?php echo e($ticket->created_at->timezone(company()->timezone)->translatedFormat(company()->date_format . ' ' . company()->time_format)); ?>
</p>
</span>
<span id="ticketStatusBadge">
<?php if($ticket->status == 'open'): ?>
<?php
$statusColor = 'red';
?>
<?php elseif($ticket->status == 'pending'): ?>
<?php
$statusColor = 'yellow';
?>
<?php elseif($ticket->status == 'resolved'): ?>
<?php
$statusColor = 'dark-green';
?>
<?php elseif($ticket->status == 'closed'): ?>
<?php
$statusColor = 'blue';
?>
<?php endif; ?>
<p class="mb-0 text-capitalize ticket-status">
<?php echo $ticket->badge('span'); ?>
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => $statusColor,'value' => __('app.'. $ticket->status)] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</p>
</span>
</div>
<!-- END -->
<!-- TICKET MESSAGE START -->
<div class="ticket-msg border-right-grey" data-menu-vertical="1" data-menu-scroll="1"
data-menu-dropdown-timeout="500" id="ticketMsg">
<?php $__currentLoopData = $ticket->reply; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $reply): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<?php if (isset($component)) { $__componentOriginal5d29d59e16b69dcc25c7cef2c3998a0d = $component; } ?>
<?php $component = App\View\Components\Cards\Ticket::resolve(['message' => $reply,'user' => $reply->user] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('cards.ticket'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Cards\Ticket::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal5d29d59e16b69dcc25c7cef2c3998a0d)): ?>
<?php $component = $__componentOriginal5d29d59e16b69dcc25c7cef2c3998a0d; ?>
<?php unset($__componentOriginal5d29d59e16b69dcc25c7cef2c3998a0d); ?>
<?php endif; ?>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
</div>
<!-- TICKET MESSAGE END -->
<div class="col-md-12 border-top border-right d-none mb-5" id="reply-section">
<div class="form-group my-3">
<?php if($ticket->requester->id != user()->id || (!is_null($ticket->agent_id) && $ticket->agent_id != user()->id)): ?>
<p class="f-w-500">
<?php echo app('translator')->get('app.to'); ?>: <?php echo e(($ticket->requester->id != user()->id) ? $ticket->requester->name : $ticket->agent->name); ?>
</p>
<?php endif; ?>
<div id="description"></div>
<textarea name="message" id="description-text" class="d-none"></textarea>
</div>
<div class="my-3">
<a class="f-15 f-w-500" href="javascript:;" id="add-file"><i
class="fa fa-paperclip font-weight-bold mr-1"></i><?php echo app('translator')->get('modules.projects.uploadFile'); ?></a>
</div>
<?php if (isset($component)) { $__componentOriginal22e84ee8172e1045de536542f4ffc9a0 = $component; } ?>
<?php $component = App\View\Components\Forms\FileMultiple::resolve(['fieldLabel' => '','fieldName' => 'file[]','fieldId' => 'ticket-file-upload-dropzone'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.file-multiple'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\FileMultiple::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'mr-0 mr-lg-2 mr-md-2 upload-section d-none']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal22e84ee8172e1045de536542f4ffc9a0)): ?>
<?php $component = $__componentOriginal22e84ee8172e1045de536542f4ffc9a0; ?>
<?php unset($__componentOriginal22e84ee8172e1045de536542f4ffc9a0); ?>
<?php endif; ?>
</div>
<div class="ticket-reply-back justify-content-start px-lg-4 px-md-4 px-3 py-3 d-flex bg-white border-top-grey border-right-grey"
id="reply-section-action">
<?php if (isset($component)) { $__componentOriginalcf8d12533ff890e0d6573daf32b7618d = $component; } ?>
<?php $component = App\View\Components\Forms\ButtonPrimary::resolve(['icon' => 'reply'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.button-primary'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\ButtonPrimary::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'reply-button mr-3']); ?><?php echo app('translator')->get('app.reply'); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d)): ?>
<?php $component = $__componentOriginalcf8d12533ff890e0d6573daf32b7618d; ?>
<?php unset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d); ?>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginal29acd9b76240152ae380821b082bd629 = $component; } ?>
<?php $component = App\View\Components\Forms\LinkSecondary::resolve(['link' => route('tickets.index'),'icon' => 'arrow-left'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.link-secondary'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\LinkSecondary::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?><?php echo app('translator')->get('app.back'); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal29acd9b76240152ae380821b082bd629)): ?>
<?php $component = $__componentOriginal29acd9b76240152ae380821b082bd629; ?>
<?php unset($__componentOriginal29acd9b76240152ae380821b082bd629); ?>
<?php endif; ?>
</div>
<div class="ticket-reply-back flex-row justify-content-start px-lg-4 px-md-4 px-3 py-3 c-inv-btns bg-white border-top-grey border-right-grey d-none"
id="reply-section-action-2">
<?php if($editTicketPermission == 'all'
|| ($editTicketPermission == 'added' && user()->id == $ticket->added_by)
|| ($editTicketPermission == 'owned' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id))
|| ($editTicketPermission == 'both' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id || $ticket->added_by == user()->id))): ?>
<div class="inv-action dropup mr-3">
<button class="btn-primary dropdown-toggle" type="button" data-toggle="dropdown"
aria-haspopup="true" aria-expanded="false">
<?php echo app('translator')->get('app.submit'); ?>
<span><i class="fa fa-chevron-up f-15 text-white"></i></span>
</button>
<!-- DROPDOWN - INFORMATION -->
<ul class="dropdown-menu" aria-labelledby="dropdownMenuBtn" tabindex="0">
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="open">
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => 'red','value' => __('modules.tickets.submitOpen')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="pending">
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => 'yellow','value' => __('modules.tickets.submitPending')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="resolved">
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => 'dark-green','value' => __('modules.tickets.submitResolved')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</a>
</li>
<li>
<a class="dropdown-item f-14 text-dark submit-ticket" href="javascript:;"
data-status="closed">
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => 'blue','value' => __('modules.tickets.submitClosed')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</a>
</li>
</ul>
</div>
<?php else: ?>
<?php if (isset($component)) { $__componentOriginalcf8d12533ff890e0d6573daf32b7618d = $component; } ?>
<?php $component = App\View\Components\Forms\ButtonPrimary::resolve(['icon' => 'check'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.button-primary'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\ButtonPrimary::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['data-status' => 'open','class' => 'submit-ticket mr-3']); ?>
<?php echo app('translator')->get('app.submit'); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d)): ?>
<?php $component = $__componentOriginalcf8d12533ff890e0d6573daf32b7618d; ?>
<?php unset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d); ?>
<?php endif; ?>
<?php endif; ?>
<?php if(!in_array('client', user_roles())): ?>
<div class="inv-action dropup mr-3">
<button class="btn-secondary dropdown-toggle" type="button" data-toggle="dropdown"
aria-haspopup="true" aria-expanded="false">
<i class="fa fa-bolt f-15 mr-1"></i>
<?php echo app('translator')->get('modules.tickets.applyTemplate'); ?>
<span><i class="fa fa-chevron-up f-15"></i></span>
</button>
<!-- DROPDOWN - INFORMATION -->
<ul class="dropdown-menu" aria-labelledby="dropdownMenuBtn" tabindex="0">
<?php $__empty_1 = true; $__currentLoopData = $templates; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $template): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); $__empty_1 = false; ?>
<li><a href="javascript:;" data-template-id="<?php echo e($template->id); ?>"
class="dropdown-item f-14 text-dark apply-template"><?php echo e(ucfirst($template->reply_heading)); ?></a>
</li>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); if ($__empty_1): ?>
<li><a class="dropdown-item f-14 text-dark"><?php echo app('translator')->get('messages.noTemplateFound'); ?></a></li>
<?php endif; ?>
</ul>
</div>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginal29acd9b76240152ae380821b082bd629 = $component; } ?>
<?php $component = App\View\Components\Forms\LinkSecondary::resolve(['link' => 'javascript:;'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.link-secondary'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\LinkSecondary::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['id' => 'cancel-reply','class' => 'border-0']); ?><?php echo app('translator')->get('app.cancel'); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal29acd9b76240152ae380821b082bd629)): ?>
<?php $component = $__componentOriginal29acd9b76240152ae380821b082bd629; ?>
<?php unset($__componentOriginal29acd9b76240152ae380821b082bd629); ?>
<?php endif; ?>
</div>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal18ad2e0d264f9740dc73fff715357c28)): ?>
<?php $component = $__componentOriginal18ad2e0d264f9740dc73fff715357c28; ?>
<?php unset($__componentOriginal18ad2e0d264f9740dc73fff715357c28); ?>
<?php endif; ?>
</div>
<!-- TICKET LEFT END -->
<?php if($editTicketPermission == 'all' || ($editTicketPermission == 'owned' && $ticket->agent_id == user()->id)): ?>
<!-- TICKET RIGHT START -->
<div class="mobile-close-overlay w-100 h-100" id="close-tickets-overlay"></div>
<div class="ticket-right bg-white" id="ticket-detail-contact">
<a class="d-block d-lg-none close-it" id="close-tickets"><i class="fa fa-times"></i></a>
<div id="tabs">
<nav class="tabs px-2 border-bottom-grey">
<div class="nav" id="nav-tab" role="tablist">
<a class="nav-item nav-link f-14 active" id="nav-detail-tab" data-toggle="tab"
href="#nav-details" role="tab" aria-controls="nav-email"
aria-selected="false"><?php echo app('translator')->get('app.details'); ?></a>
<a class="nav-item nav-link f-14" id="nav-contact-tab" data-toggle="tab" href="#nav-contact"
role="tab" aria-controls="nav-slack" aria-selected="true"><?php echo app('translator')->get('app.contact'); ?></a>
<a class="nav-item nav-link f-14" id="nav-other-tab" data-toggle="tab" href="#nav-other"
role="tab"><?php echo app('translator')->get('app.other'); ?></a>
</div>
</nav>
</div>
<div class="tab-content" id="nav-tabContent">
<!-- DETAILS START -->
<div class="tab-pane fade show active" id="nav-details" role="tabpanel"
aria-labelledby="nav-detail-tab">
<?php if (isset($component)) { $__componentOriginal18ad2e0d264f9740dc73fff715357c28 = $component; } ?>
<?php $component = App\View\Components\Form::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('form'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Form::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['id' => 'updateTicket1']); ?>
<!-- TICKET FILTERS START -->
<div class="ticket-filters p-4 w-100 position-relative border-bottom">
<div class="more-filter-items mb-4">
<?php $__currentLoopData = $groups; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $group): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
<?php if (isset($component)) { $__componentOriginal89b295b0763c93abe0143426334eb5d6 = $component; } ?>
<?php $component = App\View\Components\Forms\Label::resolve(['fieldId' => 'group_id','fieldLabel' => __('modules.tickets.assignGroup')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.label'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Label::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'my-3']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal89b295b0763c93abe0143426334eb5d6)): ?>
<?php $component = $__componentOriginal89b295b0763c93abe0143426334eb5d6; ?>
<?php unset($__componentOriginal89b295b0763c93abe0143426334eb5d6); ?>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7 = $component; } ?>
<?php $component = App\View\Components\Forms\InputGroup::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.input-group'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\InputGroup::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<select class="form-control select-picker " name="group_id" id="group_id"
data-live-search="true" data-container="body" data-size="8">
<?php $__currentLoopData = $groups; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $group): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<option <?php if($group->id == $ticket->group_id): ?> selected <?php endif; ?> value="<?php echo e($group->id); ?>"><?php echo e(mb_ucwords($group->group_name)); ?></option>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
</select>
<?php if($manageGroupPermission == 'all'): ?>
<?php $__env->slot('append', null, []); ?>
<button id="manage-groups" type="button"
class="btn btn-outline-secondary border-grey"><?php echo app('translator')->get('app.add'); ?></button>
<?php $__env->endSlot(); ?>
<?php endif; ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7)): ?>
<?php $component = $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7; ?>
<?php unset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7); ?>
<?php endif; ?>
</div>
<div class="more-filter-items mb-4">
<?php if (isset($component)) { $__componentOriginal89b295b0763c93abe0143426334eb5d6 = $component; } ?>
<?php $component = App\View\Components\Forms\Label::resolve(['fieldId' => 'agent_id','fieldLabel' => __('modules.tickets.agent')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.label'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Label::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'my-3']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal89b295b0763c93abe0143426334eb5d6)): ?>
<?php $component = $__componentOriginal89b295b0763c93abe0143426334eb5d6; ?>
<?php unset($__componentOriginal89b295b0763c93abe0143426334eb5d6); ?>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7 = $component; } ?>
<?php $component = App\View\Components\Forms\InputGroup::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.input-group'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\InputGroup::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<select class="form-control select-picker " name="agent_id" id="agent_id"
data-live-search="true" data-container="body" data-size="8">
<option value="">--</option>
</select>
<?php if($manageAgentPermission == 'all'): ?>
<?php $__env->slot('append', null, []); ?>
<button id="addAgent" type="button"
class="btn btn-outline-secondary border-grey"><?php echo app('translator')->get('app.add'); ?></button>
<?php $__env->endSlot(); ?>
<?php endif; ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7)): ?>
<?php $component = $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7; ?>
<?php unset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7); ?>
<?php endif; ?>
</div>
<div class="more-filter-items">
<?php if (isset($component)) { $__componentOriginal67cd5dc9866c6185ad92d933c387fa86 = $component; } ?>
<?php $component = App\View\Components\Forms\Select::resolve(['fieldId' => 'priority','fieldLabel' => __('modules.tasks.priority'),'fieldName' => 'priority'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.select'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Select::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['data-container' => 'body']); ?>
<option <?php if($ticket->priority == 'low'): ?> selected <?php endif; ?> value="low"
data-content="<i class='fa fa-circle mr-2 text-dark-green'></i> <?php echo e(__('app.low')); ?>"
><?php echo app('translator')->get('app.low'); ?></option>
<option <?php if($ticket->priority == 'medium'): ?> selected <?php endif; ?> value="medium"
data-content="<i class='fa fa-circle mr-2 text-blue'></i> <?php echo e(__('app.medium')); ?>"
><?php echo app('translator')->get('app.medium'); ?></option>
<option <?php if($ticket->priority == 'high'): ?> selected <?php endif; ?> value="high"
data-content="<i class='fa fa-circle mr-2 text-warning'></i> <?php echo e(__('app.high')); ?>"
><?php echo app('translator')->get('app.high'); ?></option>
<option <?php if($ticket->priority == 'urgent'): ?> selected <?php endif; ?> value="urgent"
data-content="<i class='fa fa-circle mr-2 text-red'></i> <?php echo e(__('app.urgent')); ?>"
><?php echo app('translator')->get('app.urgent'); ?></option>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal67cd5dc9866c6185ad92d933c387fa86)): ?>
<?php $component = $__componentOriginal67cd5dc9866c6185ad92d933c387fa86; ?>
<?php unset($__componentOriginal67cd5dc9866c6185ad92d933c387fa86); ?>
<?php endif; ?>
</div>
<div class="more-filter-items mb-4">
<?php if (isset($component)) { $__componentOriginal89b295b0763c93abe0143426334eb5d6 = $component; } ?>
<?php $component = App\View\Components\Forms\Label::resolve(['fieldId' => 'ticket_type_id','fieldLabel' => __('modules.invoices.type')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.label'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Label::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'my-3']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal89b295b0763c93abe0143426334eb5d6)): ?>
<?php $component = $__componentOriginal89b295b0763c93abe0143426334eb5d6; ?>
<?php unset($__componentOriginal89b295b0763c93abe0143426334eb5d6); ?>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7 = $component; } ?>
<?php $component = App\View\Components\Forms\InputGroup::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.input-group'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\InputGroup::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<select class="form-control select-picker" name="type_id" id="ticket_type_id"
data-container="body" data-live-search="true" data-size="8">
<option value="">--</option>
<?php $__currentLoopData = $types; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $type): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<option <?php if($type->id == $ticket->type_id): ?> selected <?php endif; ?> value="<?php echo e($type->id); ?>">
<?php echo e(mb_ucwords($type->type)); ?></option>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
</select>
<?php if($manageTypePermission == 'all'): ?>
<?php $__env->slot('append', null, []); ?>
<button id="addTicketType" type="button"
class="btn btn-outline-secondary border-grey"><?php echo app('translator')->get('app.add'); ?></button>
<?php $__env->endSlot(); ?>
<?php endif; ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7)): ?>
<?php $component = $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7; ?>
<?php unset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7); ?>
<?php endif; ?>
</div>
<div class="more-filter-items mb-4">
<?php if (isset($component)) { $__componentOriginal89b295b0763c93abe0143426334eb5d6 = $component; } ?>
<?php $component = App\View\Components\Forms\Label::resolve(['fieldId' => 'ticket_channel_id','fieldLabel' => __('modules.tickets.channelName')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.label'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Label::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'my-3']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal89b295b0763c93abe0143426334eb5d6)): ?>
<?php $component = $__componentOriginal89b295b0763c93abe0143426334eb5d6; ?>
<?php unset($__componentOriginal89b295b0763c93abe0143426334eb5d6); ?>
<?php endif; ?>
<?php if (isset($component)) { $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7 = $component; } ?>
<?php $component = App\View\Components\Forms\InputGroup::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.input-group'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\InputGroup::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<select class="form-control select-picker" name="channel_id" id="ticket_channel_id"
data-container="body" data-live-search="true" data-size="8">
<option value="">--</option>
<?php $__currentLoopData = $channels; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $channel): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<option <?php if($channel->id == $ticket->channel_id): ?> selected <?php endif; ?> value="<?php echo e($channel->id); ?>">
<?php echo e(mb_ucwords($channel->channel_name)); ?>
</option>
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
</select>
<?php if($manageChannelPermission == 'all'): ?>
<?php $__env->slot('append', null, []); ?>
<button id="addChannel" type="button"
class="btn btn-outline-secondary border-grey"><?php echo app('translator')->get('app.add'); ?></button>
<?php $__env->endSlot(); ?>
<?php endif; ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7)): ?>
<?php $component = $__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7; ?>
<?php unset($__componentOriginalcbf9105fd4879d5d6ef9e1f6fe271af7); ?>
<?php endif; ?>
</div>
<div class="more-filter-items">
<?php if (isset($component)) { $__componentOriginal67cd5dc9866c6185ad92d933c387fa86 = $component; } ?>
<?php $component = App\View\Components\Forms\Select::resolve(['fieldId' => 'ticket-status','fieldLabel' => __('app.status'),'fieldName' => 'status'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.select'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Select::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['data-container' => 'body']); ?>
<option <?php if($ticket->status == 'open'): ?> selected <?php endif; ?> value="open"
data-content="<i class='fa fa-circle mr-2 text-red'></i><?php echo e(__('app.open')); ?>">
<?php echo app('translator')->get('app.open'); ?>
</option>
<option <?php if($ticket->status == 'pending'): ?> selected <?php endif; ?> value="pending"
data-content="<i class='fa fa-circle mr-2 text-yellow'></i><?php echo e(__('app.pending')); ?>">
<?php echo app('translator')->get('app.pending'); ?></option>
<option <?php if($ticket->status == 'resolved'): ?> selected <?php endif; ?> value="resolved"
data-content="<i class='fa fa-circle mr-2 text-dark-green'></i><?php echo e(__('app.resolved')); ?>">
<?php echo app('translator')->get("app.resolved"); ?></option>
<option <?php if($ticket->status == 'closed'): ?> selected <?php endif; ?> value="closed"
data-content="<i class='fa fa-circle mr-2 text-blue'></i><?php echo e(__('app.closed')); ?>">
<?php echo app('translator')->get('app.closed'); ?></option>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal67cd5dc9866c6185ad92d933c387fa86)): ?>
<?php $component = $__componentOriginal67cd5dc9866c6185ad92d933c387fa86; ?>
<?php unset($__componentOriginal67cd5dc9866c6185ad92d933c387fa86); ?>
<?php endif; ?>
</div>
<div class="more-filter-items">
<?php if (isset($component)) { $__componentOriginal89b295b0763c93abe0143426334eb5d6 = $component; } ?>
<?php $component = App\View\Components\Forms\Label::resolve(['fieldId' => 'tags','fieldLabel' => __('modules.tickets.tags')] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.label'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\Label::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'my-3']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal89b295b0763c93abe0143426334eb5d6)): ?>
<?php $component = $__componentOriginal89b295b0763c93abe0143426334eb5d6; ?>
<?php unset($__componentOriginal89b295b0763c93abe0143426334eb5d6); ?>
<?php endif; ?>
<input type="text" name="tags" id="tags" class="rounded f-14"
value="<?php echo e(implode(',', $ticket->ticketTags->pluck('tag_name')->toArray())); ?>">
</div>
</div>
<!-- TICKET FILTERS END -->
<!-- TICKET UPDATE START -->
<div class="ticket-update bg-white px-4 py-3">
<?php if (isset($component)) { $__componentOriginalcf8d12533ff890e0d6573daf32b7618d = $component; } ?>
<?php $component = App\View\Components\Forms\ButtonPrimary::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.button-primary'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\ButtonPrimary::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['class' => 'ml-none d-flex submit-ticket-2 fixed-bottom']); ?>
<?php echo app('translator')->get('app.update'); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d)): ?>
<?php $component = $__componentOriginalcf8d12533ff890e0d6573daf32b7618d; ?>
<?php unset($__componentOriginalcf8d12533ff890e0d6573daf32b7618d); ?>
<?php endif; ?>
</div>
<!-- TICKET UPDATE END -->
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal18ad2e0d264f9740dc73fff715357c28)): ?>
<?php $component = $__componentOriginal18ad2e0d264f9740dc73fff715357c28; ?>
<?php unset($__componentOriginal18ad2e0d264f9740dc73fff715357c28); ?>
<?php endif; ?>
</div>
<!-- DETAILS END -->
<!-- CONTACT START -->
<div class="tab-pane fade" id="nav-contact" role="tabpanel" aria-labelledby="nav-contact-tab">
<!-- CONTACT OWNER START -->
<div class="card-horizontal bg-white-shade ticket-contact-owner p-4 rounded-0">
<div class="card-img mr-3">
<img class="___class_+?88___" src="<?php echo e($ticket->requester->image_url); ?>"
alt="<?php echo e(mb_ucwords($ticket->requester->name)); ?>">
</div>
<div class="card-body border-0 p-0 w-100">
<h4 class="card-title f-14 font-weight-normal mb-0">
<a class="text-dark-grey" <?php if($ticket->requester->hasRole('employee')): ?>
href="<?php echo e(route('employees.show', $ticket->requester->id)); ?>"
<?php else: ?>
href="<?php echo e(route('clients.show', $ticket->requester->id)); ?>"
<?php endif; ?>>
<?php echo e(mb_ucwords($ticket->requester->name)); ?>
</a>
</h4>
<?php if($ticket->requester->country_id): ?>
<span class="card-text f-12 text-dark-grey text-capitalize d-flex align-items-center">
<span class='flag-icon flag-icon-<?php echo e(strtolower($ticket->requester->country->iso)); ?> mr-2'></span>
<?php echo e($ticket->requester->country->nicename); ?>
</span>
<?php else: ?>
--
<?php endif; ?>
</div>
</div>
<!-- CONTACT OWNER END -->
<!-- TICKET CHART START -->
<?php if (isset($component)) { $__componentOriginalbc9540fa671f26a0f8028a5a8d8f93e9 = $component; } ?>
<?php $component = App\View\Components\Cards\Data::resolve(['title' => __('app.menu.tickets'),'padding' => 'false'] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('cards.data'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Cards\Data::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php if (isset($component)) { $__componentOriginalb982231180e038d497f4b363f639c469 = $component; } ?>
<?php $component = App\View\Components\PieChart::resolve(['labels' => $ticketChart['labels'],'values' => $ticketChart['values'],'colors' => $ticketChart['colors']] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('pie-chart'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\PieChart::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['id' => 'ticket-chart','height' => '200','width' => '220']); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalb982231180e038d497f4b363f639c469)): ?>
<?php $component = $__componentOriginalb982231180e038d497f4b363f639c469; ?>
<?php unset($__componentOriginalb982231180e038d497f4b363f639c469); ?>
<?php endif; ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalbc9540fa671f26a0f8028a5a8d8f93e9)): ?>
<?php $component = $__componentOriginalbc9540fa671f26a0f8028a5a8d8f93e9; ?>
<?php unset($__componentOriginalbc9540fa671f26a0f8028a5a8d8f93e9); ?>
<?php endif; ?>
<!-- TICKET CHART END -->
<!-- RECENT TICKETS START -->
<div class="card pt-4 px-4 border-grey border-left-0 border-right-0 rounded-0">
<div class="card-title">
<h4 class="f-18 f-w-500 text-capitalize mb-3"><?php echo app('translator')->get('modules.tickets.recentTickets'); ?></h4>
</div>
<!-- CHART START -->
<div class="card-body p-0">
<div class="recent-ticket position-relative" data-menu-vertical="1" data-menu-scroll="1"
data-menu-dropdown-timeout="500" id="recentTickets">
<div class="recent-ticket-inner position-relative">
<?php $__currentLoopData = $ticket->requester->tickets; $__env->addLoop($__currentLoopData); foreach($__currentLoopData as $item): $__env->incrementLoopIndices(); $loop = $__env->getLastLoop(); ?>
<div class="r-t-items d-flex">
<div class="r-t-items-left text-lightest f-21">
<i class="fa fa-ticket-alt"></i>
</div>
<div class="r-t-items-right ">
<h3 class="f-14 font-weight-bold">
<a class="text-dark"
href="<?php echo e(route('tickets.show', $item->id)); ?>"><?php echo e($item->subject); ?></a>
</h3>
<span class="d-flex mb-1">
<span class="mr-3 f-w-500 text-dark-grey">#<?php echo e($item->id); ?></span>
<?php if($item->status == 'open'): ?>
<?php
$statusColor = 'red';
?>
<?php elseif($item->status == 'pending'): ?>
<?php
$statusColor = 'yellow';
?>
<?php elseif($item->status == 'resolved'): ?>
<?php
$statusColor = 'dark-green';
?>
<?php elseif($item->status == 'closed'): ?>
<?php
$statusColor = 'blue';
?>
<?php endif; ?>
<span class="f-13 text-darkest-grey text-capitalize">
<?php if (isset($component)) { $__componentOriginal86883428e4629123511f221a5a89811e = $component; } ?>
<?php $component = App\View\Components\Status::resolve(['color' => $statusColor,'value' => $item->status] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('status'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Status::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?>
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal86883428e4629123511f221a5a89811e)): ?>
<?php $component = $__componentOriginal86883428e4629123511f221a5a89811e; ?>
<?php unset($__componentOriginal86883428e4629123511f221a5a89811e); ?>
<?php endif; ?>
</span>
</span>
<p class="f-12 text-dark-grey">
<?php echo e($item->created_at->timezone(company()->timezone)->translatedFormat(company()->date_format . ' ' . company()->time_format)); ?>
</p>
</div>
</div><!-- item end -->
<?php endforeach; $__env->popLoop(); $loop = $__env->getLastLoop(); ?>
</div>
</div>
</div>
<!-- CHART END -->
</div>
<!-- RECENT TICKETS END -->
</div>
<!-- CONTACT END -->
<div class="tab-pane fade" id="nav-other" role="tabpanel" aria-labelledby="nav-other-tab">
<?php if (isset($component)) { $__componentOriginal18ad2e0d264f9740dc73fff715357c28 = $component; } ?>
<?php $component = App\View\Components\Form::resolve([] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('form'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Form::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes(['id' => 'updateOther']); ?>
<!-- TICKET FILTERS START -->
<div class="ticket-filters p-4 w-100 position-relative border-bottom">
<?php if (isset($component)) { $__componentOriginalc7faf3da9dd03559633827985b4aafa9 = $component; } ?>
<?php $component = App\View\Components\Forms\CustomFieldShow::resolve(['fields' => $fields,'model' => $ticket] + (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag ? (array) $attributes->getIterator() : [])); ?>
<?php $component->withName('forms.custom-field-show'); ?>
<?php if ($component->shouldRender()): ?>
<?php $__env->startComponent($component->resolveView(), $component->data()); ?>
<?php if (isset($attributes) && $attributes instanceof Illuminate\View\ComponentAttributeBag && $constructor = (new ReflectionClass(App\View\Components\Forms\CustomFieldShow::class))->getConstructor()): ?>
<?php $attributes = $attributes->except(collect($constructor->getParameters())->map->getName()->all()); ?>
<?php endif; ?>
<?php $component->withAttributes([]); ?> <?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginalc7faf3da9dd03559633827985b4aafa9)): ?>
<?php $component = $__componentOriginalc7faf3da9dd03559633827985b4aafa9; ?>
<?php unset($__componentOriginalc7faf3da9dd03559633827985b4aafa9); ?>
<?php endif; ?>
</div>
<!-- TICKET FILTERS END -->
<?php echo $__env->renderComponent(); ?>
<?php endif; ?>
<?php if (isset($__componentOriginal18ad2e0d264f9740dc73fff715357c28)): ?>
<?php $component = $__componentOriginal18ad2e0d264f9740dc73fff715357c28; ?>
<?php unset($__componentOriginal18ad2e0d264f9740dc73fff715357c28); ?>
<?php endif; ?>
</div>
</div>
</div>
<!-- TICKET RIGHT END -->
<?php endif; ?>
</div>
<!-- TICKET END -->
<?php $__env->stopSection(); ?>
<?php $__env->startPush('scripts'); ?>
<script src="<?php echo e(asset('vendor/jquery/dropzone.min.js')); ?>"></script>
<script src="<?php echo e(asset('vendor/jquery/tagify.min.js')); ?>"></script>
<script>
$(document).ready(function() {
quillImageLoad('#description');
});
$('.reply-button').click(function() {
$('#reply-section-action').toggleClass('d-none d-flex');
$('#reply-section-action-2').toggleClass('d-none flex-row');
$('#reply-section').removeClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
$('#cancel-reply').click(function() {
$('#reply-section-action').toggleClass('d-none d-flex');
$('#reply-section-action-2').toggleClass('d-none flex-row');
$('#reply-section').addClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
$('#add-file').click(function() {
$('.upload-section').removeClass('d-none');
$('#add-file').addClass('d-none');
window.scrollTo(0, document.body.scrollHeight);
});
var input = document.querySelector('input[name=tags]'),
// init Tagify script on the above inputs
tagify = new Tagify(input);
Dropzone.autoDiscover = false;
//Dropzone class
ticketDropzone = new Dropzone("div#ticket-file-upload-dropzone", {
dictDefaultMessage: "<?php echo e(__('app.dragDrop')); ?>",
url: "<?php echo e(route('ticket-files.store')); ?>",
headers: {
'X-CSRF-TOKEN': '<?php echo e(csrf_token()); ?>'
},
paramName: "file",
maxFilesize: DROPZONE_MAX_FILESIZE,
maxFiles: DROPZONE_MAX_FILES,
autoProcessQueue: false,
uploadMultiple: true,
addRemoveLinks: true,
parallelUploads: DROPZONE_MAX_FILES,
acceptedFiles: DROPZONE_FILE_ALLOW,
init: function() {
ticketDropzone = this;
}
});
ticketDropzone.on('sending', function(file, xhr, formData) {
var ids = $('#ticket_reply_id').val();
formData.append('ticket_reply_id', ids);
formData.append('ticket_id', '<?php echo e($ticket->id); ?>');
$.easyBlockUI();
});
ticketDropzone.on('uploadprogress', function() {
$.easyBlockUI();
});
ticketDropzone.on('queuecomplete', function() {
var msgs = "<?php echo app('translator')->get('messages.addDiscussion'); ?>";
window.location.href = "<?php echo e(route('tickets.show', $ticket->ticket_number)); ?>";
});
ticketDropzone.on('removedfile', function () {
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).removeClass("has-error");
$(label).removeClass("is-invalid");
});
ticketDropzone.on('error', function (file, message) {
ticketDropzone.removeFile(file);
var grp = $('div#file-upload-dropzone').closest(".form-group");
var label = $('div#file-upload-box').siblings("label");
$(grp).find(".help-block").remove();
var helpBlockContainer = $(grp);
if (helpBlockContainer.length == 0) {
helpBlockContainer = $(grp);
}
helpBlockContainer.append('<div class="help-block invalid-feedback">' + message + '</div>');
$(grp).addClass("has-error");
$(label).addClass("is-invalid");
});
$('.submit-ticket').click(function() {
var note = document.getElementById('description').children[0].innerHTML;
document.getElementById('description-text').value = note;
var status = $(this).data('status');
$('#status').val(status);
const url = "<?php echo e(route('tickets.update', $ticket->id)); ?>";
$.easyAjax({
url: url,
container: '#ticketMsg',
type: "POST",
blockUI: true,
data: $('#updateTicket2').serialize(),
success: function(response) {
if (response.status == 'success') {
if (ticketDropzone.getQueuedFiles().length > 0) {
$('#ticket_reply_id').val(response.reply_id);
ticketDropzone.processQueue();
} else {
window.location.href = "<?php echo e(route('tickets.show', $ticket->ticket_number)); ?>";
}
}
}
});
});
$('.submit-ticket-2').click(function() {
$.easyAjax({
url: "<?php echo e(route('tickets.update_other_data', $ticket->id)); ?>",
container: '#updateTicket1',
type: "POST",
blockUI: true,
disableButton: true,
buttonSelector: ".submit-ticket-2",
data: $('#updateTicket1').serialize(),
success: function(response) {
if (response.status == 'success') {
var status = $('#ticket-status').val();
($('#ticket-status').val() != 'closed') ? $('#ticket-closed').show() : $('#ticket-closed').hide();
switch (status) {
case 'open':
var statusHtml =
'<i class="fa fa-circle mr-2 text-red"></i><?php echo app('translator')->get("app.open"); ?>';
break;
case 'pending':
var statusHtml =
'<i class="fa fa-circle mr-2 text-yellow"></i><?php echo app('translator')->get("app.pending"); ?>';
break;
case 'resolved':
var statusHtml =
'<i class="fa fa-circle mr-2 text-dark-green"></i><?php echo app('translator')->get("app.resolved"); ?>';
break;
case 'closed':
var statusHtml =
'<i class="fa fa-circle mr-2 text-blue"></i><?php echo app('translator')->get("app.closed"); ?>';
break;
default:
var statusHtml =
'<i class="fa fa-circle mr-2 text-red"></i><?php echo app('translator')->get("app.open"); ?>';
break;
}
$('#ticketStatusBadge').html(statusHtml);
}
}
})
});
$('.apply-template').click(function() {
var templateId = $(this).data('template-id');
$.easyAjax({
url: "<?php echo e(route('replyTemplates.fetchTemplate')); ?>",
data: {
templateId: templateId
},
success: function(response) {
if (response.status == "success") {
var container = $('#description').get(0);
var quill = new Quill(container);
quill.clipboard.dangerouslyPasteHTML(0, response.replyText);
}
}
})
})
$('body').on('click', '.delete-file', function() {
var id = $(this).data('row-id');
var replyFile = $(this);
Swal.fire({
title: "<?php echo app('translator')->get('messages.sweetAlertTitle'); ?>",
text: "<?php echo app('translator')->get('messages.recoverRecord'); ?>",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "<?php echo app('translator')->get('messages.confirmDelete'); ?>",
cancelButtonText: "<?php echo app('translator')->get('app.cancel'); ?>",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "<?php echo e(route('ticket-files.destroy', ':id')); ?>";
url = url.replace(':id', id);
var token = "<?php echo e(csrf_token()); ?>";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
replyFile.closest('.card').remove();
}
}
});
}
});
});
$('body').on('click', '.delete-ticket', function() {
Swal.fire({
title: "<?php echo app('translator')->get('messages.sweetAlertTitle'); ?>",
text: "<?php echo app('translator')->get('messages.recoverRecord'); ?>",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "<?php echo app('translator')->get('messages.confirmDelete'); ?>",
cancelButtonText: "<?php echo app('translator')->get('app.cancel'); ?>",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "<?php echo e(route('tickets.destroy', $ticket->id)); ?>";
var token = "<?php echo e(csrf_token()); ?>";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
window.location.href =
"<?php echo e(route('tickets.index')); ?>";
}
}
});
}
});
});
$('body').on('click', '.delete-message', function() {
var id = $(this).data('row-id');
Swal.fire({
title: "<?php echo app('translator')->get('messages.sweetAlertTitle'); ?>",
text: "<?php echo app('translator')->get('messages.recoverRecord'); ?>",
icon: 'warning',
showCancelButton: true,
focusConfirm: false,
confirmButtonText: "<?php echo app('translator')->get('messages.confirmDelete'); ?>",
cancelButtonText: "<?php echo app('translator')->get('app.cancel'); ?>",
customClass: {
confirmButton: 'btn btn-primary mr-3',
cancelButton: 'btn btn-secondary'
},
showClass: {
popup: 'swal2-noanimation',
backdrop: 'swal2-noanimation'
},
buttonsStyling: false
}).then((result) => {
if (result.isConfirmed) {
var url = "<?php echo e(route('ticket-replies.destroy', ':id')); ?>";
url = url.replace(':id', id);
var token = "<?php echo e(csrf_token()); ?>";
$.easyAjax({
type: 'POST',
url: url,
data: {
'_token': token,
'_method': 'DELETE'
},
success: function(response) {
if (response.status == "success") {
$('#message-' + id).remove();
}
}
});
}
});
});
/* open add agent modal */
$('body').on('click', '#addAgent', function() {
var url = "<?php echo e(route('ticket-agents.create')); ?>";
$(MODAL_XL + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_XL, url);
});
$('body').on('click', '#addChannel', function() {
var url = "<?php echo e(route('ticketChannels.create')); ?>";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
/* open add agent modal */
$('body').on('click', '#addTicketType', function() {
var url = "<?php echo e(route('ticketTypes.create')); ?>";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
function scrollToBottom(divId) {
var myDiv = document.getElementById(divId);
myDiv.scrollTop = myDiv.scrollHeight;
}
scrollToBottom('ticketMsg');
getAgents($('#group_id').val());
function getAgents(groupId){
var url = "<?php echo e(route('tickets.agent_group', ':id').'?ticketNumber='.$ticket->ticket_number); ?>";
url = url.replace(':id', groupId);
// alert(url);
// var ticket_number = "<?php echo e($ticket->ticket_number); ?>"
// alert(ticket);
$.easyAjax({
url: url,
type: "GET",
// data: ticket_number,
success: function(response)
{
var options = [];
var rData = [];
if($.isArray(response.data))
{
rData = response.data;
$.each(rData, function(index, value) {
var selectData = '';
options.push(value);
});
$('#agent_id').html('<option value="">--</option>' + options);
}
else
{
$('#agent_id').html(response.data);
}
$('#agent_id').selectpicker('refresh');
}
});
}
$('#group_id').change(function(){
var id = $(this).val();
getAgents(id)
});
$('#manage-groups').click(function() {
var url = "<?php echo e(route('ticket-groups.create')); ?>";
$(MODAL_LG + ' ' + MODAL_HEADING).html('...');
$.ajaxModal(MODAL_LG, url);
});
</script>
<?php $__env->stopPush(); ?>
<?php echo $__env->make('layouts.app', \Illuminate\Support\Arr::except(get_defined_vars(), ['__data', '__path']))->render(); ?><?php /**PATH /home2/selectio/public_html/fms-worksuite/resources/views/tickets/edit.blade.php ENDPATH**/ ?>
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