ok
Mini Shell
<?php
namespace App\Http\Controllers;
use Illuminate\Http\Request;
use App\Models\Ticket;
use App\Models\User;
use Auth;
use App\Models\TicketReply;
use App\Mail\SupportMailManager;
use Mail;
class SupportTicketController extends Controller
{
public function __construct() {
// Staff Permission Check
$this->middleware(['permission:view_all_support_tickets'])->only('admin_index');
}
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index()
{
$tickets = Ticket::where('user_id', Auth::user()->id)->orderBy('created_at', 'desc')->paginate(10);
return view('frontend.user.support_ticket.index', compact('tickets'));
}
public function admin_index(Request $request)
{
$sort_search =null;
$tickets = Ticket::orderBy('created_at', 'desc');
if ($request->has('search')){
$sort_search = $request->search;
$tickets = $tickets->where('code', 'like', '%'.$sort_search.'%');
}
$tickets = $tickets->paginate(15);
return view('backend.support.support_tickets.index', compact('tickets', 'sort_search'));
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
//
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(Request $request)
{
//dd();
$ticket = new Ticket;
$ticket->code = strtotime(date('Y-m-d H:i:s')).Auth::user()->id;
$ticket->user_id = Auth::user()->id;
$ticket->subject = $request->subject;
$ticket->details = $request->details;
$ticket->files = $request->attachments;
if($ticket->save()){
$this->send_support_mail_to_admin($ticket);
flash(translate('Ticket has been sent successfully'))->success();
return redirect()->route('support_ticket.index');
}
else{
flash(translate('Something went wrong'))->error();
}
}
public function send_support_mail_to_admin($ticket){
$array['view'] = 'emails.support';
$array['subject'] = translate('Support ticket Code is').':- '.$ticket->code;
$array['from'] = env('MAIL_FROM_ADDRESS');
$array['content'] = translate('Hi. A ticket has been created. Please check the ticket.');
$array['link'] = route('support_ticket.admin_show', encrypt($ticket->id));
$array['sender'] = $ticket->user->name;
$array['details'] = $ticket->details;
// dd($array);
// dd(User::where('user_type', 'admin')->first()->email);
try {
Mail::to(User::where('user_type', 'admin')->first()->email)->queue(new SupportMailManager($array));
} catch (\Exception $e) {
// dd($e->getMessage());
}
}
public function send_support_reply_email_to_user($ticket, $tkt_reply){
$array['view'] = 'emails.support';
$array['subject'] = translate('Support ticket Code is').':- '.$ticket->code;
$array['from'] = env('MAIL_FROM_ADDRESS');
$array['content'] = translate('Hi. A ticket has been created. Please check the ticket.');
$array['link'] = $ticket->user->user_type == 'seller' ? route('seller.support_ticket.show', encrypt($ticket->id)) : route('support_ticket.show', encrypt($ticket->id));
$array['sender'] = $tkt_reply->user->name;
$array['details'] = $tkt_reply->reply;
try {
Mail::to($ticket->user->email)->queue(new SupportMailManager($array));
} catch (\Exception $e) {
//dd($e->getMessage());
}
}
public function admin_store(Request $request)
{
$ticket_reply = new TicketReply;
$ticket_reply->ticket_id = $request->ticket_id;
$ticket_reply->user_id = Auth::user()->id;
$ticket_reply->reply = $request->reply;
$ticket_reply->files = $request->attachments;
$ticket_reply->ticket->client_viewed = 0;
$ticket_reply->ticket->status = $request->status;
$ticket_reply->ticket->save();
if($ticket_reply->save()){
flash(translate('Reply has been sent successfully'))->success();
$this->send_support_reply_email_to_user($ticket_reply->ticket, $ticket_reply);
return back();
}
else{
flash(translate('Something went wrong'))->error();
}
}
public function seller_store(Request $request)
{
$ticket_reply = new TicketReply;
$ticket_reply->ticket_id = $request->ticket_id;
$ticket_reply->user_id = $request->user_id;
$ticket_reply->reply = $request->reply;
$ticket_reply->files = $request->attachments;
$ticket_reply->ticket->viewed = 0;
$ticket_reply->ticket->status = 'pending';
$ticket_reply->ticket->save();
if($ticket_reply->save()){
flash(translate('Reply has been sent successfully'))->success();
return back();
}
else{
flash(translate('Something went wrong'))->error();
}
}
/**
* Display the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function show($id)
{
$ticket = Ticket::findOrFail(decrypt($id));
$ticket->client_viewed = 1;
$ticket->save();
$ticket_replies = $ticket->ticketreplies;
return view('frontend.user.support_ticket.show', compact('ticket','ticket_replies'));
}
public function admin_show($id)
{
$ticket = Ticket::findOrFail(decrypt($id));
$ticket->viewed = 1;
$ticket->save();
return view('backend.support.support_tickets.show', compact('ticket'));
}
/**
* Show the form for editing the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function edit($id)
{
//
}
/**
* Update the specified resource in storage.
*
* @param \Illuminate\Http\Request $request
* @param int $id
* @return \Illuminate\Http\Response
*/
public function update(Request $request, $id)
{
//
}
/**
* Remove the specified resource from storage.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function destroy($id)
{
//
}
}
Zerion Mini Shell 1.0