ok
Mini Shell
<?php
namespace App\Http\Controllers;
use Client;
use Carbon\Carbon;
use App\Models\User;
use App\Helper\Reply;
use App\Models\Ticket;
use App\Models\Country;
use App\Models\TicketTag;
use App\Models\TicketType;
use App\Models\TicketGroup;
use App\Models\TicketReply;
use Illuminate\Http\Request;
use App\Models\TicketChannel;
use App\Models\TicketTagList;
use App\Models\TicketAgentGroups;
use Illuminate\Support\Facades\DB;
use App\DataTables\TicketDataTable;
use App\Models\TicketReplyTemplate;
use App\Http\Requests\Tickets\StoreTicket;
use App\Http\Requests\Tickets\UpdateTicket;
class TicketController extends AccountBaseController
{
public function __construct()
{
parent::__construct();
$this->pageTitle = 'app.menu.tickets';
$this->middleware(function ($request, $next) {
abort_403(!in_array('tickets', $this->user->modules));
return $next($request);
});
}
public function index(TicketDataTable $dataTable)
{
$this->viewPermission = user()->permission('view_tickets');
abort_403(!in_array($this->viewPermission, ['all', 'added', 'owned', 'both']));
$managePermission = user()->permission('manage_ticket_agent');
if (!request()->ajax()) {
$this->channels = TicketChannel::all();
$this->groups = $managePermission == 'none' ? null : TicketGroup::with(['enabledAgents' => function ($q) use ($managePermission) {
if ($managePermission == 'added') {
$q->where('added_by', user()->id);
}
elseif ($managePermission == 'owned') {
$q->where('agent_id', user()->id);
}
elseif ($managePermission == 'both') {
$q->where('agent_id', user()->id)->orWhere('added_by', user()->id);
}
else {
$q->get();
}
}, 'enabledAgents.user'])->get();
$this->types = TicketType::all();
$this->tags = TicketTagList::all();
}
return $dataTable->render('tickets.index', $this->data);
}
public function applyQuickAction(Request $request)
{
switch ($request->action_type) {
case 'delete':
$this->deleteRecords($request);
return Reply::success(__('messages.deleteSuccess'));
case 'change-status':
$this->changeBulkStatus($request);
return Reply::success(__('messages.updateSuccess'));
default:
return Reply::error(__('messages.selectAction'));
}
}
protected function deleteRecords($request)
{
abort_403(user()->permission('delete_tickets') != 'all');
Ticket::whereIn('id', explode(',', $request->row_ids))->delete();
}
protected function changeBulkStatus($request)
{
abort_403(user()->permission('edit_tickets') != 'all');
Ticket::whereIn('id', explode(',', $request->row_ids))->update(['status' => $request->status]);
}
public function create()
{
$this->addPermission = user()->permission('add_tickets');
abort_403(!in_array($this->addPermission, ['all', 'added']));
$this->groups = TicketGroup::with('enabledAgents', 'enabledAgents.user')->get();
$this->types = TicketType::all();
$this->channels = TicketChannel::all();
$this->templates = TicketReplyTemplate::all();
$this->employees = User::allEmployees(null, true, ($this->addPermission == 'all' ? 'all' : null));
$this->clients = User::allClients();
$this->countries = countries();
$this->lastTicket = Ticket::orderBy('id', 'desc')->first();
$this->pageTitle = __('modules.tickets.addTicket');
$ticket = new Ticket();
if ($ticket->getCustomFieldGroupsWithFields()) {
$this->fields = $ticket->getCustomFieldGroupsWithFields()->fields;
}
if (request()->default_client) {
$this->client = User::find(request()->default_client);
}
if (request()->ajax()) {
$html = view('tickets.ajax.create', $this->data)->render();
return Reply::dataOnly(['status' => 'success', 'html' => $html, 'title' => $this->pageTitle]);
}
$this->view = 'tickets.ajax.create';
return view('tickets.create', $this->data);
}
public function store(StoreTicket $request)
{
$ticket = new Ticket();
$ticket->subject = $request->subject;
$ticket->status = 'open';
$ticket->user_id = ($request->requester_type == 'employee') ? $request->user_id : $request->client_id;
$ticket->type_id = $request->type_id;
$ticket->priority = $request->priority;
$ticket->channel_id = $request->channel_id;
$ticket->group_id = $request->group_id;
$ticket->save();
// Save first message
$reply = new TicketReply();
$reply->message = trim_editor($request->description);
$reply->ticket_id = $ticket->id;
$reply->user_id = $this->user->id; // Current logged in user
$reply->save();
// To add custom fields data
if ($request->custom_fields_data) {
$ticket->updateCustomFieldData($request->custom_fields_data);
}
// Save tags
$tags = collect(json_decode($request->tags))->pluck('value');
foreach ($tags as $tag) {
$tag = TicketTagList::firstOrCreate([
'tag_name' => $tag
]);
$ticket->ticketTags()->attach($tag);
}
// Log search
$this->logSearchEntry($ticket->id, $ticket->subject, 'tickets.show', 'ticket');
$redirectUrl = urldecode($request->redirect_url);
if ($redirectUrl == '') {
$redirectUrl = route('tickets.index');
}
return Reply::successWithData(__('messages.recordSaved'), ['replyID' => $reply->id, 'redirectUrl' => $redirectUrl]);
}
public function show($ticketNumber)
{
$this->viewTicketPermission = user()->permission('view_tickets');
$this->ticket = Ticket::where('ticket_number', $ticketNumber)
->first();
abort_if(!$this->ticket, 404);
$this->ticket = $this->ticket->withCustomFields();
$this->pageTitle = __('app.menu.ticket') . '#' . $this->ticket->ticket_number;
abort_403(!(
$this->viewTicketPermission == 'all'
|| ($this->viewTicketPermission == 'added' && user()->id == $this->ticket->added_by)
|| ($this->viewTicketPermission == 'owned' && (user()->id == $this->ticket->user_id || $this->ticket->agent_id == user()->id))
|| ($this->viewTicketPermission == 'both' && (user()->id == $this->ticket->user_id || $this->ticket->agent_id == user()->id || $this->ticket->added_by == user()->id))
));
$this->groups = TicketGroup::with('enabledAgents', 'enabledAgents.user')->get();
$this->types = TicketType::all();
$this->channels = TicketChannel::all();
$this->templates = TicketReplyTemplate::all();
$this->ticketChart = $this->ticketChartData($this->ticket->user_id);
if ($this->ticket->getCustomFieldGroupsWithFields()) {
$this->fields = $this->ticket->getCustomFieldGroupsWithFields()->fields;
}
return view('tickets.edit', $this->data);
}
public function ticketChartData($id)
{
$labels = ['open', 'pending', 'resolved', 'closed'];
$data['labels'] = [__('app.open'), __('app.pending'), __('app.resolved'), __('app.closed')];
$data['colors'] = ['#D30000', '#FCBD01', '#2CB100', '#1d82f5'];
$data['values'] = [];
foreach ($labels as $label) {
$data['values'][] = Ticket::where('user_id', $id)->where('status', $label)->count();
}
return $data;
}
public function update(UpdateTicket $request, $id)
{
$ticket = Ticket::findOrFail($id);
$ticket->status = $request->status;
$ticket->save();
$message = trim_editor($request->message);
if ($message != '') {
$reply = new TicketReply();
$reply->message = $request->message;
$reply->ticket_id = $ticket->id;
$reply->user_id = $this->user->id; // Current logged in user
$reply->save();
return Reply::successWithData(__('messages.ticketReplySuccess'), ['reply_id' => $reply->id]);
}
return Reply::dataOnly(['status' => 'success']);
}
public function destroy($id)
{
$ticket = Ticket::findOrFail($id);
$this->deleteTicketPermission = user()->permission('delete_tickets');
abort_403(!(
$this->deleteTicketPermission == 'all'
|| ($this->deleteTicketPermission == 'added' && user()->id == $ticket->added_by)
|| ($this->deleteTicketPermission == 'owned' && (user()->id == $ticket->agent_id || user()->id == $ticket->user_id))
|| ($this->deleteTicketPermission == 'both' && (user()->id == $ticket->agent_id || user()->id == $ticket->added_by || user()->id == $ticket->user_id))
));
Ticket::destroy($id);
return Reply::success(__('messages.deleteSuccess'));
}
public function updateOtherData(Request $request, $id)
{
$ticket = Ticket::findOrFail($id);
$ticket->group_id = $request->group_id;
$ticket->type_id = $request->type_id;
$ticket->priority = $request->priority;
$ticket->channel_id = $request->channel_id;
$ticket->status = $request->status;
$agentGroupData = TicketAgentGroups::where('company_id', company()->id)
->where('status', 'enabled')
->where('group_id', request()->group_id)
->pluck('agent_id')
->toArray();
$ticketData = $ticket->where('company_id', company()->id)
->where('group_id', request()->group_id)
->whereIn('agent_id', $agentGroupData)
->whereIn('status', ['open', 'pending'])
->whereNotNull('agent_id')
->pluck('agent_id')
->toArray();
$diffAgent = array_diff($agentGroupData, $ticketData);
if (is_null(request()->agent_id)) {
if (!empty($diffAgent)) {
$ticket->agent_id = current($diffAgent);
} else {
$agentDuplicateCount = 0;
$agentDuplicateCount = array_count_values($ticketData);
if($agentDuplicateCount > 0){ /** @phpstan-ignore-line */
$minVal = min($agentDuplicateCount);
$agentId = array_search($minVal, $agentDuplicateCount);
$ticket->agent_id = $agentId;
}
}
} else {
$ticket->agent_id = request()->agent_id;
}
$ticket->save();
// Save tags
$tags = collect(json_decode($request->tags))->pluck('value');
TicketTag::where('ticket_id', $ticket->id)->delete();
foreach ($tags as $tag) {
$tag = TicketTagList::firstOrCreate([
'tag_name' => $tag
]);
$ticket->ticketTags()->attach($tag);
}
return Reply::success(__('messages.updateSuccess'));
}
public function refreshCount(Request $request)
{
$viewPermission = user()->permission('view_tickets');
$tickets = Ticket::with('agent');
if (!is_null($request->startDate) && $request->startDate != '') {
$startDate = Carbon::createFromFormat($this->company->date_format, $request->startDate)->toDateString();
$tickets->where(DB::raw('DATE(`updated_at`)'), '>=', $startDate);
}
if (!is_null($request->endDate) && $request->endDate != '') {
$endDate = Carbon::createFromFormat($this->company->date_format, $request->endDate)->toDateString();
$tickets->where(DB::raw('DATE(`updated_at`)'), '<=', $endDate);
}
if (!is_null($request->agentId) && $request->agentId != 'all') {
$tickets->where('agent_id', '=', $request->agentId);
}
if (!is_null($request->priority) && $request->priority != 'all') {
$tickets->where('priority', '=', $request->priority);
}
if (!is_null($request->channelId) && $request->channelId != 'all') {
$tickets->where('channel_id', '=', $request->channelId);
}
if (!is_null($request->typeId) && $request->typeId != 'all') {
$tickets->where('type_id', '=', $request->typeId);
}
if ($viewPermission == 'added') {
$tickets->where('added_by', '=', user()->id);
}
if ($viewPermission == 'owned') {
$tickets->where('user_id', '=', user()->id)
->orWhere('tickets.agent_id', '=', user()->id);
}
if ($viewPermission == 'both') {
$tickets->where(function ($query) {
$query->where('tickets.user_id', '=', user()->id)
->orWhere('tickets.added_by', '=', user()->id)
->orWhere('tickets.agent_id', '=', user()->id);
});
}
$tickets = $tickets->get();
$openTickets = $tickets->filter(function ($value, $key) {
return $value->status == 'open';
})->count();
$pendingTickets = $tickets->filter(function ($value, $key) {
return $value->status == 'pending';
})->count();
$resolvedTickets = $tickets->filter(function ($value, $key) {
return $value->status == 'resolved';
})->count();
$closedTickets = $tickets->filter(function ($value, $key) {
return $value->status == 'closed';
})->count();
$totalTickets = $tickets->count();
$ticketData = [
'totalTickets' => $totalTickets,
'closedTickets' => $closedTickets,
'openTickets' => $openTickets,
'pendingTickets' => $pendingTickets,
'resolvedTickets' => $resolvedTickets
];
return Reply::dataOnly($ticketData);
}
public function changeStatus(Request $request)
{
$ticket = Ticket::find($request->ticketId);
$this->editTicketPermission = user()->permission('edit_tickets');
abort_403(!(
$this->editTicketPermission == 'all'
|| ($this->editTicketPermission == 'added' && user()->id == $ticket->added_by)
|| ($this->editTicketPermission == 'owned' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id))
|| ($this->editTicketPermission == 'both' && (user()->id == $ticket->user_id || $ticket->agent_id == user()->id || $ticket->added_by == user()->id))
));
$ticket->update(['status' => $request->status]);
return Reply::successWithData(__('messages.updateSuccess'), ['status' => 'success']);
}
public function agentGroup($id)
{
$groups = TicketGroup::with('enabledAgents', 'enabledAgents.user');
$groups = $groups->where('id', $id)->first();
$ticketNumber = request()->ticketNumber;
$ticket = Ticket::where('ticket_number', $ticketNumber)->first();
$groupData = [];
$userData = [];
if (isset($groups) && count($groups->enabledAgents) > 0)
{
$data = [];
foreach ($groups->enabledAgents as $agent)
{
$selected = (!is_null($ticket) && $agent->user->id == $ticket->agent_id) ? true : false;
$url = route('employees.show', [$agent->user->id]);
$userData[] = ['id' => $agent->user->id, 'value' => $agent->user->name, 'image' => $agent->user->image_url, 'link' => $url];
$data[] = view('components.user-option', [
'user' => $agent->user,
'agent' => false,
'pill' => false,
'selected' => $selected,
])->render();
}
$groupData = $userData;
}
else
{
$data = '<option value="">--</option>';
}
return Reply::dataOnly(['data' => $data , 'groupData' => $groupData]);
}
}
Zerion Mini Shell 1.0